Security & Compliance

Security, Insurance
& Compliance

Learn how Hello HQ approaches website security, hosting, cyber protection and compliance. View our Cyber Essentials certification and insurance documentation.

Taking Security, Compliance and Responsibility Seriously

When businesses trust Hello HQ with their websites, hosting and online infrastructure, they’re trusting us with an important part of their day-to-day operations. That responsibility goes well beyond designing and launching a website. It means maintaining secure, reliable systems, protecting customer information, keeping software up to date and having appropriate safeguards in place when things don’t go to plan.

As Hello HQ has grown, so has the infrastructure we manage and the responsibility that comes with it. We’ve continued to invest in our security practices, professional certifications and specialist insurance to reflect that growth. From our Cyber Essentials certification to our Professional Indemnity and £1 million Cyber Liability Insurance, these measures form part of our commitment to protecting both our business and the customers who rely on us.

We believe businesses should know who they’re trusting with their online presence and what protections are in place behind the scenes. That’s why we’ve made our current certifications and insurance documentation available here, giving customers and prospective clients straightforward access to the information they need, whether for supplier assessments, internal compliance checks or simply peace of mind.

Cyber Essentials Certification

Hello HQ is Cyber Essentials certified, demonstrating our commitment to maintaining recognised cybersecurity standards and protecting our systems against common online threats. This independently assessed UK government-backed certification reflects the security controls we have in place to safeguard our business operations and the services we provide to our customers.

Download Cyber Essentials Certificate

Professional Indemnity & Business Insurance

Hello HQ maintains Professional Indemnity Insurance through Markel, providing £250,000 of cover for qualifying claims arising from professional negligence, errors or omissions in the services we deliver. Our policy also includes Cyber and Data Risks cover and Legal Expenses protection, providing additional safeguards as part of our wider approach to responsible business operations.

Download Professional Indemnity Insurance Schedule

Cyber Liability Insurance

As the scale of our managed hosting and customer infrastructure has grown, we’ve invested in an additional £1 million specialist Cyber Liability Insurance policy with Beazley. This provides protection against a range of cyber-related incidents, including data breaches, cyberattacks, ransomware, data recovery costs, business interruption and associated legal liabilities, subject to the policy’s terms and individual coverage limits.

Download Cyber Liability Insurance Schedule

Your Trust Is Our Responsibility

Security isn’t something we consider once a website goes live. It’s an ongoing responsibility that influences how we build, host, maintain and manage the services our customers depend on. We’re continually reviewing our processes, improving our systems and investing in the protections needed to keep pace with an evolving digital landscape.

We know that choosing a digital partner means placing a great deal of trust in their hands. Our approach is built around earning that trust through transparency, accountability and a genuine commitment to doing things properly. Whether you’re an existing customer reviewing our credentials or a business considering working with Hello HQ, we’re always happy to answer questions about our security practices, certifications and insurance arrangements.